Each track sets their own refund and exchange policy.
When you purchase a pass via the Ticket Hoss App, you are purchasing directly from the track or promoter hosting the event. Ticket Hoss is just the technology that make it possible to purchase in advance.
If you are granted a refund by the Event Promoter, the refund will be for the Ticket Price, but the Transaction Fees are Non-Refundable.
While tickets are typically non-refundable, you can contact the Event Promoter for Refund Requests via the Ticket Hoss App prior to the conclusion of the scheduled event.
This request goes directly to the Event Promoter, and they will have the ability to respond and honor that request, in accordance with their refund / credit policy.
Requests must be submitted prior to the conclusion of the scheduled event. Please allow 3 business days for a response.
To Request Refund
From the Ticket Hoss App Menu:
Go to “Payments” in the Ticket Hoss App menu
Go to “Payment History”
Tap “Refund Request”
Review the Policy and tap Continue
Select the Purchase you’re requesting a refund for
Select the reason for your request
Select the items you’re asking to have refunded
Tap “Request Refund”
The venue or event promoter is responsible for issuing refunds, credits or exchanges. Ticket Hoss does not facilitate refunds when events are cancelled.
Tracks and promoters manage their process, so please watch for communication from the track or promoter via Push Notification, in the “Notifications” section in the app or via Text Message.
The event promoter can issue a refund and must approve all refund requests. You can typically find contact information for the event promoter on the track or event FAQs in the app.
When a refund is issued you will receive an email confirmation. Please allow 7-10 days for funds to be applied back to the payment method you used to make the purchase. Always check the track’s refund policy in advance. You can usually find the track’s refund policy in the track’s FAQ section in the app or on their website.
Reach out directly to the Track or Promoter with questions.Mistakes During the Purchase Process
TIf you made a mistake during the purchase process (bought tickets to the wrong event, bought the wrong type of ticket, etc.), you can submit a Support Request to the Ticket Hoss Team or contact the Event Promoter and we can try to help get your purchases resolved.
Tracks and promoters manage their individual policies for Event Rescheduling and Event Cancellations
Typically, if an event is postponed, your pass is only good for the rescheduled date, and if an event is cancelled, your pass may be good for the next comparable event scheduled.
If you purchase a pass for an event that is rescheduled, the new date will appear in the app, your pass will appear in the “My Passes” section of the app, and you will show up on the participant’s list for that event at the track.
Tracks and promoters manage this process, so please watch for communication from the track or promoter in the “Notifications” tab in the app or reach out to them with questions.
As with refunds, always check the track’s rescheduling/cancellation policy in advance. You can usually find the track’s policy in the track’s FAQ section in the app or on their website.